YOUR LOSS - THE PROCESS

Residential & Commercial

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We know how sensitive time is

so we go forward immediately

and help with temporary housing.

Our team are honest, kind, highly trained professionals in advanced restoration processes.

When we say 24/7 we mean it! We show up within 2 hours, and stay as long as we need to to help you...

Understanding the Mitigation Process (i.e. for a fire)

Property loss due to any type of damage can stop your business and home, significantly interrupting your way of life. Our goal is to get your property back to pre-loss condition ASAP. Understanding the fire and structural damage restoration process will help you prepare for the next several months ahead. Mitigating is the first step in any catastrophic event. It's reducing the severity or seriousness of an event.

  1. Call Mann Brother’s Restoration 24 hour phone number, 440.571.5343. Our team is available to you whenever you need us, 24 hours a day, 365 days a year, and we will be on the scene within two hours of notification.

  2. Inspection and Assessment of Affected Areas: A Mann Brother's professional will inspect your property and determine the scope of the project,being sure to note all affected areas from the damage, allowing us to determine an action plan that you and your insurance company can agree to.

  3. Board-up and Roof Tarp Service: Boarding up and securing your property is important in protecting from theft, further damage, and to keep your property secure. Our team will take care of boarding up walls, windows, and tarping any missing portions of the roof.

  4. Drying the property: Many fires often incur water damage when a fire company is dispatched to the scene. We will use industrial-sized dehumidifiers and high-velocity air movers to thoroughly dry your property.

  5. Contents: Our contents team will help you take inventory of both the items that can and cannot be salvaged. If needed, we will pack your salvageable items and take them to our cleaning facility to restore them to pre-loss condition.

  6. Structural Cleaning: At this time our team of trained professionals will remove and clean all affected areas of your property from fire, smoke, and soot damage, being sure to deodorize your property as well.

  7. Restoration:Getting your property back to normal! Restoration will include all the repairs that are needed to get you back to pre-loss condition.

We have the equipment needed to help you no matter what happened... no waiting for someone who needs to rent what they need, and doesn't know how it's been maintained.

We will walk you through your worst nightmare and make the process as smooth as possible, so you can concentrate on getting back to normal as soon as possible.

What's Next After Mitigation

The Repair Process

 

Determining Coverage and Approval

During this step, our team will communicate with your insurance agent and adjuster (when applicable) to verify our scope of work aligns with your insurance coverage, determine deductibles and any other out of pocket items that need to be covered as well as getting an approval to start the project.

*Please note that an approval from the insurance adjuster or responsible party is needed in order to start the project.

Your Project Manager will start out onsite with you determining all the work that needs to be done in order to get your property back to normal. Working alongside your assigned estimator we will compile an estimated cost, timeline and game plan for your specific project.

 

Content Moving and Storage

House repairs and the room needs to be cleared. So what happens to your stuff? There’s no need to worry about this. We will take care of everything regarding your content. We will photograph, archive, clean, deodorize, move, and store any of your belongings that were able to be salvaged in a secure facility. We will also provide you with a list of both the salvageable and non-salvageable items for your records. All of this will be done with our Content Team to ensure that your personal belongings are taken care of properly.

The content portion of the work will be going on in conjunction with the repairs to your property, so your salvageable contents will be cleaned and ready for you once it’s time to move in. Once your property is put back together, we will bring all of your possessions back to you.

 

Material Selections

We are experts in putting people’s homes and lives back together. As unfortunate as this is for you, we understand this can be very traumatic, and a disruption to your life. We will be working very hard to support you during this process.

 

With most construction/repair jobs, there will be certain materials that you, as the property owner, will have to select. This is imperative to start the job as some items may need to be special ordered, which could take several weeks. Materials and selections can be made at our shop. We have many options to choose from that will suit your needs and help us to complete your project.

Along with your insurance company, we are here to get your property put back to the way things were prior to your loss.

Once Mitigation is complete, it’s time to put your business or home back together. As a property owner, understanding the repair process is important. We’ve outlined a step by step guide for the “repair and restoration” of your property.

 

Repairs

Once the previous steps are put in place the physical work begins.  Our team will be on site restoring your property and providing excellent communication to keep you in the loop every step of the way.

 

Communication

Over the years, if we’ve learned one thing, it’s that the key to any successful project is COMMUNICATION. Because of this, we ask that any decision that needs to be made (material selection, change orders, etc.) flow through one point of contact, your team coordinator. Just like you know to go to your Facilitator, we need to know who to go to when we have questions for you. Should it be you, your brother, your spouse/partner….you tell us! Talk it over as much as you like, but make sure that you’ve got someone designated to give us a final answer.

Identifying Your Team

The first step in the repair process will be identifying the team that will ensure the repair process for your property is filled next level communication, quality and the fastest way back to normal. The following contacts will be identified for you.

Facilitator

The Facilitator will be your single point of contact, making sure that you are always in the loop and aware of the next steps in your project. If you have any questions throughout the process your team coordinator.

Project Manager

Your project manager is in charge of the day to day operations once your project is underway. Ordering the proper supplies, materials and working on your property.

Estimator

An estimator will be assigned to you and handle the scope and estimate the cost of your project during the initial phase of work.  Estimators will also handle the communication with your insurance company to make sure that repairs, materials and the labor involved are covered in your policy.

The Process

Collaboratively, the project manager, estimator and insurance adjuster will make this determination, with you in the know at all times.

1. Determining the Scope of Work

First, our Project Manager will perform several walk throughs with the adjusters you, city workers, agents, (if needed), etc. This ensures that all parties are on the same page and proper expectations are set. This step may seem like it goes slowly, it does, but it is the most important part of the process and ensures you get everything you are entitled to under your policy.

2. Material Selections & Planning

This starts immediately after the walkthrough and requires the client to choose material selections. A material selection process (see last page) is provided for you to assist you in choosing selections. This can get overwhelming but we will be there to assist you. This a critical part of the project. It speeds up budgeting and the coordination of material to be delivered which result in a faster completion.

3. Project Management & Communication

Once the schedule is set, the restoration of your property will begin right away and our team will be working on the agreed work to be done. We will provide daily or weekly progress reports to you and your insurance adjuster ensuring everyone is on the same page. This reduces anxiety for everyone and dramatically reduces the number of phones calls trying to get information. This important piece of the process allows all parties, to tend to other pressing issues associated with the loss and helps to reduce their business interruption. This is crucial to help us stay in front of the project and also helps avoid any miscommunication.

4. Final Walkthrough

Towards the final days of the project, we will schedule a final walkthrough with you and agree upon a final “punch list” which is a list of all the little things that need to be addressed for you to be satisfied with our work. Any time you notice an imperfection, let us know!  Take as much time as you need during this walkthrough. Our goal is to have your home as it was, and only you know what that is. Once the Punch List has been completed, the final payment will be due at that time.

Once the previous steps are put in place the physical work begins. Our team will be on site. The first step is to demo what is necessary in order to prepare the structure to restore your property. We will provide excellent communication to keep you in the loop every step of the way.

 

Change Orders Happen

We want your property to turn out how you want it. We’ll do our best to change whatever you want, but once the contract is signed those changes will cause delays due to scheduling adjustments, planning, and ordering materials. Making changes are not a problem. It’s important to realize that any responsibility for delays in completion and/or additional charges resulting from these changes lie solely with the property owner.
*Please understand that if an estimated time frame for completion was given to you at the beginning of the job, that time frame may change due to the extra work that may be involved.

Equipment

Throughout the mitigation/restoration and repair process, you may notice that our crews are using in a lot of equipment (fans, dehumidifiers, power tools, etc.) while working on your property. You may question what all of this will cost and/or if it will raise my monthly power bill and finally who is paying for it? No worries!

If this is an insurance related claim, most likely your insurance company will reimburse you for any extra monies spent on utilities. Each insurance company is different, but it’s usually just a matter of comparing your past and current bills to determine the reimbursement.

Jobsite Visitation and Cleanliness

Due to liability and safety issues we require that you contact the Project Manager to schedule an appointment so that he/she can meet with you there to answer any questions that you may have. Mann employees, along with all sub-contractors that are hired by us, are held to a higher standard of cleanliness. At the end of each day we will clean up so that the jobsite will always be neat and tidy.  Please understand that while we are working in your property, it is still an active job site so there will be some dust and debris. But we will always do our best to keep your property as clean and neat at possible throughout the time we are working.

See Something, Say Something

 We want you to be happy and have things done the way you want them. If there is something that you feel needs to be addressed about our staff, the workmanship or anything at all, Please, do not hesitate to call us ASAP.  We do extraordinary work, but if you see something, say something. If you don’t tell us what’s bothering you, we won’t be able to address the issue.

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